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RADIANT VAULT

Support & documentation

Everything after the purchase

Setup guides, troubleshooting, warranty coverage, and your order status — owned like the hardware: yours, documented, and not dependent on anyone’s cloud.

Getting set up

Onboarding guides

Every guide below also ships printed in the box, and lives on the device itself under Help — this page is a convenience, not a requirement.

First boot & initial setup10 min

Out of the box to first answer. Your Vault arrives sealed and ready — no network, no account, no activation step.

  • ◆Unbox, connect power and a display (or use the built-in panel on portable configurations)
  • ◆First boot runs a self-check and opens straight into the assistant
  • ◆Set your household display name and preferred font size — stored on-device only
  • ◆Ask your first question; the full library is already indexed
Multi-device WiFi mode15 min

Let phones, tablets, and laptops in the house talk to the Vault over its own local hotspot — without the Vault itself touching the internet.

  • ◆Enable Local Hotspot in Settings → Connections; the Vault broadcasts its own network
  • ◆Join that network from any device and open the printed local address
  • ◆Everything stays inside your walls: the hotspot has no upstream route by design
  • ◆Set a hotspot passphrase if guests are ever in range
Mesh networking onboarding30 min

Pair handheld mesh nodes for texting, location, and short AI queries across your property.

  • ◆Charge each node fully before first pairing
  • ◆Pair nodes one at a time from Settings → Mesh on the Vault
  • ◆Name nodes by person or building — 'Barn', 'Gate', 'Dad'
  • ◆Walk the property to test coverage; add a relay node where messages drop
Offline content updates20 min

Refresh the knowledge library from physical media — the device itself never needs a connection.

  • ◆Updates arrive on a sealed, checksummed drive through the Library Update Service
  • ◆Insert the drive; the Vault verifies the signature before touching anything
  • ◆Apply the update and the old snapshot is kept until the new one verifies clean
  • ◆Your own indexed documents are never modified by a library update
Peripheral setup10 min

Printers, external drives, keyboards, and the optional network card.

  • ◆USB keyboards, mice, and drives work on all tiers, no drivers to hunt down
  • ◆Local printing works over USB for reference pages and checklists
  • ◆The optional network card ships uninstalled; the slot is user-accessible
  • ◆Storage upgrades are user-serviceable on every tier

When something's off

Troubleshooting

The Vault won't power on

Almost always power delivery, not the unit.

  • ◆Check the inlet connection and try a different outlet
  • ◆On battery-backed configurations, let it charge 30 minutes before retrying
  • ◆If the status light blinks in a pattern, note it and contact support
Answers feel slower than usual

Speed varies with question complexity and how much context you've loaded.

  • ◆Very long documents in context slow any tier; clear the session to reset
  • ◆Check Settings → System for storage headroom — a nearly full drive slows indexing
  • ◆Sustained heavy load throttles on fanless configurations; give it airflow
A device can't reach the Vault in WiFi mode

Local hotspot issues are usually range or passphrase.

  • ◆Confirm the device joined the Vault's own network, not your household internet
  • ◆Re-enter the passphrase after any settings change
  • ◆Concrete and metal kill range fast — test from the same room first
A mesh node stopped relaying

Nodes are simple; failures usually are too.

  • ◆Check the battery first — a dead relay looks like a dead network
  • ◆Re-pair the node from Settings → Mesh if it was reset
  • ◆Terrain changes (new outbuilding, full summer foliage) can shift coverage

Unit arrived damaged, or something failed under warranty? Start a warranty claim from the order portal — it takes a minute and generates an RMA number immediately.