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RADIANT VAULT

Legal

Warranty Policy

Default coverage on every unit, and what the paid Hardware Care Plan adds on top.

Effective Date: [To be set upon publication] Prepared July 30, 2026.

1. Standard Hardware Warranty

Every Radiant Vault unit — Cache, Vault, Reserve, and Citadel — includes a [12]-month limited hardware warranty from the date of delivery, covering manufacturing defects and units that arrive dead-on-arrival (DOA).

What's covered:

  • Manufacturing defects in materials or workmanship
  • Component failure under normal use, not attributable to misuse or external damage
  • DOA units (non-functional on first setup)

What's not covered:

  • Damage from misuse, drops, liquid exposure, or unauthorized modification
  • Damage from unauthorized firmware/software changes outside the supported update path
  • Normal wear items (fans, cabling) beyond the defect window
  • Damage from use outside the device's rated environmental conditions
  • Cosmetic wear that doesn't affect function

2. How to Make a Claim

Submit a warranty/defect claim through the customer portal (email + order number, no account needed) — a distinct submission path from a standard return, so the correct policy applies. This generates an RMA number and moves through: Requested → Approved → In Transit → Received → Resolved.

3. Remedy

At our discretion, we will repair the unit, replace it with the same or an equivalent tier, or issue a refund if repair or replacement isn't practical. We cover return shipping for approved warranty claims within the standard warranty period.

4. Hardware Care Plan (Extended Coverage)

The optional, paid Hardware Care Plan extends beyond the standard warranty with:

  • Extended coverage period beyond the standard [12] months
  • Priority replacement turnaround
  • [Optional: accidental damage coverage, to be confirmed]

Hardware Care Plan terms, pricing, and billing are described in our Subscription Terms, since it's offered as a recurring plan alongside Content Refresh and Model Upgrade.

5. Relationship to Pre-Order and Shipping Terms

This Warranty Policy applies once your unit has shipped and been delivered. Orders that haven't shipped yet are governed by our Pre-Order & Deposit Terms. Buyer's-remorse returns of undamaged units are governed by Shipping & Returns, not this policy.

6. Institutional / Fleet Units

Fleet plan units carry the same per-unit warranty described here unless a different term was agreed at quote. See Institutional & Bulk Order Terms.

7. Contact

To start a warranty claim or ask a coverage question: support@radiantvault.com, or the customer portal.

All policies