Legal
Shipping & Returns
Free shipping on every order, the return window for shipped units, and how refunds are processed.
Effective Date: [To be set upon publication] Prepared July 30, 2026. Note: this policy governs orders after shipment. Pre-order deposits are governed by our separate Pre-Order / Deposit Terms.
1. Shipping
Free shipping, always. Every Radiant Vault order ships free, on every tier, with no shipping line item at checkout.
Optional insurance. You may add paid shipping insurance at checkout for extra peace of mind on higher-value builds. Insurance cost and coverage amount are shown before you confirm your order.
Production and ship timing. Estimated production and ship windows are shown in your order summary at checkout. These are estimates, not guaranteed delivery dates, and can shift with component availability — particularly for higher tiers.
Tracking. Once your unit ships, a carrier tracking link appears in your customer portal (accessed with your email and order number — no account required).
Signature and insured transit. Larger and higher-value builds (Reserve, Citadel, and Citadel Ultimate) ship with signature confirmation and are insured in transit regardless of whether you purchased additional coverage.
2. Standard Returns (Delivered Units)
Return window. You may return a delivered, undamaged unit within [30] days of delivery for a refund, minus [any applicable restocking fee — to be decided].
Condition. Returned units must be in like-new condition, in original packaging, with all included accessories. Units showing signs of misuse, unauthorized modification, or damage beyond normal inspection are not eligible for a full refund.
How to start a return. Log into the customer portal with your email and order number and submit a return request. This generates an RMA number and moves your request through: Requested → Approved → In Transit → Received → Resolved.
Return shipping. We are happy to cover return shipping for defective non-working items within 30 days. After 30 days, customer pays shipping for any warranty service.
Refunds. Refunds are issued to your original payment method once the returned unit is received and inspected, typically within 10 business days.
3. Defective or Damaged Units
If your unit arrives damaged or fails to work as intended, this is handled as a warranty/defect claim, not a standard return — see our Warranty Policy for coverage details and the RMA process, which is a distinct submission path in the customer portal from a standard return so the correct policy gets applied from the start.
4. Cancellations Before Shipment
If your order hasn't shipped yet, it's still governed by our Pre-Order / Deposit Terms, not this page — you can cancel for a full refund any time up through production, right up until your unit ships.
5. Institutional / Bulk Orders
Fleet plan and other bulk/institutional orders may have shipping and return terms agreed at the time of quote, which take precedence over this page where they differ. See our Institutional & Bulk Order Terms.
6. Contact
Questions about shipping or returns: support@radiantvault.com, or through the Contact Us form with "Support" selected.