Legal
Subscription Terms
Billing cycle, cancellation, and auto-renewal disclosures for recurring plans.
Draft — Effective Date: [To be set upon publication] Prepared July 30, 2026. Auto-renewal disclosure requirements vary by state and country
1. Subscription Plans Covered
These terms apply to Radiant Vault's recurring plans:
- Content Refresh — scheduled updates to your offline knowledge library
- Model Upgrade — curated AI model updates matched to your hardware tier
- Hardware Care Plan — extended warranty and priority replacement (recurring version; see our Warranty Policy for what it adds to standard coverage)
- Content Pack membership — ongoing access to premium content packs as they're released
Fleet plan (institutional) subscription terms are addressed separately in our Institutional & Bulk Order Terms, which take precedence for Fleet customers where they differ from this page.
2. Billing Cycle
Subscriptions bill on the cycle you select at signup — monthly or annual, where offered — starting on your signup date and recurring on the same date each cycle (or the nearest valid date for shorter months).
3. Auto-Renewal Disclosure
Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You'll be charged the then-current price for your plan using the payment method on file. For annual plans, we'll send a reminder email before your renewal date so you have a chance to review or cancel before being charged. You can cancel at any time through the customer portal (email + order number, no account required) — cancellation stops future renewals but doesn't retroactively refund the current billing period unless required by law in your jurisdiction.
4. Price Changes
We may change subscription pricing for future billing cycles. We'll notify you at the email on file at least [30] days before a price change takes effect on your subscription, giving you the opportunity to cancel before the new price applies.
5. Cancellation
Cancel any time through the customer portal. There's no cancellation fee. Cancellation takes effect at the end of your current paid period — you keep access through the period you've already paid for.
6. Refunds
Subscription fees are generally non-refundable for partial periods, except where required by law or where we've made a billing error. Content Pack and Model Upgrade content already delivered during a billing period is not refundable if you cancel mid-period.
7. What Happens If You Sell or Return Your Hardware
Subscriptions are tied to your device, not transferable to a new owner without our involvement. If you return your hardware under our Shipping & Returns policy, any active subscription tied to that unit is cancelled from the date of return.
8. Contact
Questions about your subscription or billing: support@radiantvault.com, or the customer portal.